| Problem | Corrective Action | Comment |
| No power. Game not starting. No picture on monitor. |
- Check that the power cord is connected to a live outlet. - Check that the power switch is turned “ON” - Check that the power supply’s voltage select switch is set to the proper voltage. |
- (Live Outlet) Is an outlet powered with electricity. - The power switch is located on the back of the power supply. |
| No video. | - Check that game power is on. - Check that the monitor is connected to the motherboard. - Check that the power is connected to the monitor and the motherboard. - Make sure that RAM is properly seated. |
- The monitor connection is located inside the rear compartment of the game. - (RAM DIMM) is located on the motherboard. |
| Poor picture. | - Adjust brightness, contrast, horizontal, and vertical controls. | - Monitor controls are located on the bottom of the monitor. |
| Touch screen does not work. | - Check that the touchscreen controller is connected to the COM1 and keyboard ports on the motherboard. - Make sure the screen has not been scratched. - Make sure no metal is touching the screen. |
- The touchscreen is connected to COM 1 input on the motherboard. - If screen is scratched, it must be replaced. - If COM 1 is bad, the motherboard must be replaced. |
| Game displays an error with memory. | - Check that the RAM DIMM is installed/ seated correctly. | - The DIMM must be correctly seated for proper operation. |
| Game not recording credits from coins. Bill acceptor not working. | - Check that the wiring harness on the coin box/bill acceptor is intact and not damaged. - Check that the bill acceptor is powered. - Check that the coin mech wiring cable is installed. |
- Inspect the wiring harness on the coin /bill acceptor for damage. Make sure that it is fully connected. - Both connections must be complete for proper operation. |
| No sound. Game volume too low or too high. | - Adjust volume control. - Make sure speakers are plugged in. |
- Enter system setup screen to adjust game volume. |
| "Boot disk failure" Insert system disk. | - Make sure hard drive ribbon cable is connected with red stripe on ribbon cable facing power connector. - Check that hard drive power cable is connected. |
- If hard drive cables are not completely connected, hard drive will not operate. - Contact Coastal for replacement hard drive. |
| Meter not advancing. | - Check connection at coin board. - Replace coin meter. |
- Check wiring at position J2 and J3 at coin board. |